Members of an intellectual/developmental disabilities (I/DD) providers association engaged AHP to help form a management service organization (MSO) in response to imminent changes in the regulatory and business environment driven by the Affordable Care Act. AHP conducted a readiness assessment and then developed an implementation plan and roadmap to guide the group of providers toward establishing the MSO to re-engineer care delivery systems and adopt integrated service solutions and new technology. The comprehensive roadmap outlined the functional processes to put in place and a set of recommendations and procedures to help launch the MSO for the providers.